Refunds

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are happy to process a return for a refund.

• Return Requests: We accept return requests within 10 days of your order's delivery.

• Refunds: Refunds will be issued for the product(s) only. Original shipping costs are non-refundable.

• Payment Method: Refunds will be made to the original payment method used for the order.

Please ensure that the item(s) are returned in their original condition, including packaging, to be eligible for a refund.

Faulty Items

At The Mode Project, we take great pride in the quality and craftsmanship of our jewelry. If you have received an item that is damaged or faulty, we sincerely apologize for the inconvenience. Your satisfaction is our top priority, and we are here to resolve the issue promptly.

For any damaged or faulty items, or for any other inquiries, please contact our customer service team at:
info@themodeproject.com

We will do our best to assist you and ensure that your issue is resolved as quickly as possible.